Privacy Policy

Privacy Policy
Effective Date: 03-02-2025

This Privacy Policy applies between you, the User of this Website, and EQUINOX, the owner and provider of this Website. EQUINOX is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website.

1. Information About Us

EQUINOX is a sole trader business offering Spinal Flow Technique services in the UK. We are a registered data controller with the Information Commissioner's Office (ICO), registration number ZB862033, registered on 03.02.2025.

For any questions regarding this Privacy Policy, please contact us at: Email: contact@equinox-spinalflow.co.uk
Website: https://equinox-spinalflow.co.uk

2. Data We Collect

We may collect and process the following data:

Identity Information (e.g., name, date of birth)
Contact Information (e.g., email, phone number, postal address)
Health Information (session notes, relevant medical history)
Payment Details (for processing transactions)
Technical Data (IP address, browser type, visit timestamps)
Marketing Preferences (subscription to newsletters, opt-in for offers)

3. How We Collect Your Data

We collect data in the following ways:

When you fill out forms on our website.
When you contact us via email, phone, or social media.
During your Spinal Flow appointments.
Through website tracking technologies (cookies, analytics tools).
When you subscribe to newsletters or promotional materials.

4. How We Use Your Data

We use your data for the following purposes:

To provide Spinal Flow services.
To manage appointments and respond to inquiries.
To process payments for services.
To improve website functionality and user experience.
To send newsletters and promotional content (with your consent).
To comply with legal obligations.

5. Lawful Basis for Processing Data

We process your personal data based on:

Contractual necessity (for service bookings and appointments).
Legal compliance (to meet regulatory and tax obligations).
Legitimate interests (to improve our services and website functionality).
Consent (for marketing communications, which can be withdrawn at any time).

6. Data Security & Retention

We take appropriate security measures to protect your personal data from loss, misuse, unauthorized access, disclosure, or alteration. Your data is stored securely and retained only for as long as necessary in accordance with professional and legal requirements.

7. Keeping Data Secure

We implement technical and organizational measures to safeguard your data, including:

Secure password and access control measures.
Physical storage of sensitive data under lock and key.
Secure encryption for digital records where applicable.
Procedures to detect and manage data breaches.

If you suspect any misuse, loss, or unauthorized access to your data, please contact us immediately at contact@equinox-spinalflow.co.uk.

For further advice on online security, visit www.getsafeonline.org, a resource supported by HM Government and leading businesses.

8. Sharing Your Data

We do not sell, rent, or trade your personal data. We may share your data only when necessary with:

Service providers (e.g., payment processors, website hosts) under confidentiality agreements.
Regulatory authorities if required by law.
Prospective buyers in case of business transfer (with appropriate safeguards).

9. Your Rights

You have the following rights regarding your personal data:

Right to access – Request a copy of the data we hold about you.
Right to rectify – Correct inaccurate or incomplete data.
Right to erase – Request deletion of your data where applicable.
Right to restrict processing – Limit how we use your data.
Right to data portability – Request transfer of your data to another provider.
Right to object – Object to data processing in certain circumstances.

To exercise any of these rights, contact us at contact@equinox-spinalflow.co.uk.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/.

10. Cookies & Tracking Technologies

Our website uses cookies to improve user experience. You can manage cookie preferences via your browser settings. For more details, please refer to our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies, and we encourage you to review them separately.

12. Updates to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and significant updates will be communicated via email if applicable.

Last Updated: 03-02-2025